Cruise Ship Passengers

Take a marina terminal authorized taxi to the canopy tour meeting location specified on the tour detail page. The cost of the taxi is 4 dollars per passenger. The Zipline Company will provide transportation back to your Hotel or Marina Terminal if you are on a cruise ship.

We recommend cruise passengers book the 10:45 AM time or later. The ships are often not on Puerto Vallarta Local time, which is Central Time, They are often still on ship time, which is Mountain Time, one hour earlier, plus time to go through security and get off the ship. Better safe than sorry.

Yes, No problem, Contact Us ASAP If you know this the day before via email info@mytoursvallarta.com or phone ASAP 322-294-2370.

General

Yes, Let Your tour guide know for your mytoursvallarta discount from retail price.

Please CONTACT US to get the latest information on your desired trip.

Yes you can, only once and please let Us Know at least the day before or ASAP

Yes You can. But never invite one to the driver.

Absolutely, the additional hour after a service is only $30 dollars per hour.

If it goes for no more than 1 hour, No extra hour will be charged (We use common sense)

Yes, That is very convenient. You can use our VIP transportation service and forget about the hassle, we will pick you up an droop you off right where you need it.

The weight limit for the Rio Cuale Canopy Tour and Los Veranos, it is 275 lbs.

Payment

No, we do not charge any extra fees or fuel surcharges. The listed price is the price you pay. Including tax.

We understand that you may not have a printer handy when you’re traveling so it is not necessary to have a printed copy. However, we require that you show ID matching your reservation and also the Order # that is immediately emailed to you after you make your reservation.

Preparation

Every tour shows the specific needs for that particular activity. It is recommended to have a sturdy pair of broken-in trail shoes, boots, or sneakers. It is preferable to dress in layers and wear clothing that will wick away perspiration and keep you dry and comfortable

Every tour shows the specific needs for that particular activity. We do suggest you bring appropriate clothing to fit the season and a day pack to carry extra snacks and water.

Reservation

You must call 72 hours ahead of your scheduled tour for a full refund. Within 72 hours you will assess a $35 termination fee. There are no refunds for cancellations within 24 hours of your tour, or if you decide not to show up.

Yes. Reservations are required for guaranteed spots on all tours. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable, and they allow us to notify you of changes to the tour due to weather or anything that could disturb the tours.

Weather

We will do our best. After all, we’re going on adventures! If the weather is unsafe for any reason, the trip will be changed or postponed.

Yes you can, No problem. If You cannot reschedule because you leave the next day, 20% of the service price will be charged